Privacy Policy
Last updated: June 15, 2026
Summary
Crankd is a cycling app by Vortra LLC. We collect GPS location data to record your rides, account information to provide our service, and payment information to process subscriptions. We do not sell your personal data. Your GPS data is used only to show you your own rides and is not stored persistently beyond your account. Heart rate data collected during rides is used only for your personal ride analysis.
Table of Contents
1. What Information Do We Collect?
2. How Do We Process Your Information?
3. When and With Whom Do We Share Your Information?
4. Do We Use Cookies and Tracking Technologies?
5. How Long Do We Keep Your Information?
6. How Do We Keep Your Information Safe?
7. Do We Collect Information from Minors?
8. What Are Your Privacy Rights?
9. Controls for Do-Not-Track Features
1. What Information Do We Collect?
In Short: We collect information you provide to us and information generated by your use of the app.
Personal information you provide:
- Name and email address (account registration)
- Profile photo (optional)
- Subscription status — purchases are processed and billed by Apple's App Store; we never receive or store your card details
- Bike details you enter (make, model, components)
- Display name and preferences
Information collected automatically:
- GPS location data during active ride recording sessions
- Heart rate data (if you use a connected heart rate monitor)
- Ride metrics: distance, duration, elevation, speed
- Device type and operating system version (for crash reporting)
- App usage data (for improving the service)
Third-party sign-in: If you sign in with Google or Apple, we receive your name and email address from those providers as permitted by their terms.
2. How Do We Process Your Information?
In Short: We process your information to provide, improve, and personalize Crankd.
- To create and manage your account
- To record, store, and display your rides
- To generate AI-powered ride analysis (Crankd Coach, Pro tier only)
- To track component wear across your bikes
- To verify and manage your subscription (purchased through Apple's App Store)
- To send you important account and service notifications
- To improve app performance and fix bugs via crash reporting
- To comply with legal obligations
3. When and With Whom Do We Share Your Information?
In Short: We share information only with service providers necessary to operate Crankd. We do not sell your data.
Service providers we use:
- Firebase (Google) — authentication, database, storage, and crash reporting
- Apple App Store — subscription purchase, billing, and payment processing on iOS
- Mapbox — map rendering and route visualization
- Anthropic — AI ride analysis for Crankd Coach (Pro tier). Ride data sent to Anthropic is used only to generate your reading and is not used to train models.
We do not sell, trade, or rent your personal information to third parties.
4. Do We Use Cookies and Tracking Technologies?
Crankd is a mobile app and does not use browser cookies. We use Firebase Analytics to understand aggregate app usage patterns. This data is anonymized and not linked to your personal identity.
5. How Long Do We Keep Your Information?
- Account data — retained as long as your account is active
- Ride data — retained as long as your account is active or until you delete individual rides
- GPS data — stored as part of your ride records in Firebase. Not shared or used beyond displaying your own rides.
- Payment records — retained as required by law (typically 7 years)
- Crash logs — retained for 90 days
6. How Do We Keep Your Information Safe?
We use Firebase Security Rules to ensure only you can access your own data. All data is transmitted over HTTPS. Subscription billing is handled entirely by Apple's App Store, and we never see or store card numbers. We use Firebase App Check to prevent unauthorized access to our backend services.
7. Do We Collect Information from Minors?
Crankd is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, please contact us at support@vortraapp.com and we will delete it.
8. What Are Your Privacy Rights?
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data
- Export your ride data
- Withdraw consent for optional data processing
To exercise these rights, contact us at support@vortraapp.com. You can also delete your account directly from the app under Profile → Delete Account.
9. Controls for Do-Not-Track Features
Most mobile operating systems offer privacy controls that limit tracking. Crankd respects iOS privacy settings. We do not track you across third-party apps or websites.
10. US State Privacy Rights
If you are a California resident, Colorado resident, or resident of another US state with applicable privacy laws, you have additional rights regarding your personal information.
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Name, email address, account name, IP address | YES |
| B. Personal information (CA Records statute) | Financial information | YES (payment only) |
| C. Protected classification characteristics | Gender, age, race, ethnicity | NO |
| D. Commercial information | Subscription purchase history | YES |
| E. Biometric information | Fingerprints, voiceprints | NO |
| F. Internet or network activity | Browsing history, ad interactions | NO |
| G. Geolocation data | GPS location during ride recording | YES (ride sessions only) |
| H. Audio, electronic, sensory | Audio or video recordings | NO |
| I. Professional or employment-related | Employment history | NO |
| J. Education information | Student records | NO |
| K. Inferences from personal information | Preference profiles | NO |
| L. Sensitive personal information | Health/biometric data | YES (heart rate, optional) |
We have not sold personal information to third parties. To exercise your state privacy rights, contact us at support@vortraapp.com.
11. Do We Make Updates to This Notice?
Yes. We will update this Privacy Policy as needed to stay compliant with relevant laws and to reflect changes in our practices. The updated version will be indicated by an updated date at the top. Material changes will be communicated via email or in-app notification.
12. How Can You Contact Us?
Vortra LLC
4539 N 22nd St
Phoenix, AZ 85016
United States
support@vortraapp.com
13. How Can You Review or Delete Your Data?
You can delete your account and all associated data directly in the app under Profile → Delete Account. For data export requests or other inquiries, contact us at support@vortraapp.com.